Privacy Policy

This policy explains how Premium Remodel handles information collected through our website, consultation forms, and communications about remodeling services in North Carolina.

Information we collect

• Information you provide: your name, phone number, email address, project address, ZIP code, project type, and any optional job description.
• Your separate choices about appointment text messages and marketing text messages, along with information needed to record and honor those choices.
• If you use our visualizer: the room photos and selections you submit to request a design preview. Avoid uploading photos containing people, personal documents, or other sensitive information.
• Website information: our hosting and advertising providers may process IP addresses, browser and device information, pages visited, and interactions with our website.

How we use information

We use information to respond to requests, prepare estimates, arrange consultations, manage projects, provide support, maintain our records, protect our services, and understand how our website and advertising perform. If you select an SMS option, we use your number for that category of messages as described below.

Mobile information and SMS privacy

We do not sell, rent, or share mobile numbers, text-message opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We do not transfer your SMS consent to another business.

We may provide information to service providers acting on our behalf to process your request, maintain customer records, or deliver the messages you request. This operational processing does not authorize those providers to use your mobile information for their own marketing. We may also disclose information when legally required.

Appointment texts and marketing texts have separate, optional choices. Neither box is preselected, and consent is not a condition of purchase. Entering a phone number or submitting a request alone does not opt you into either SMS category. Message frequency varies. Message and data rates may apply.

Reply STOP to unsubscribe from texts, or HELP for help. You can also call (919) 454-4012 for assistance. See our SMS terms for program details.

Service providers and other disclosures

Our website sends consultation requests to ServiceBuddy and GoHighLevel to help us receive and manage inquiries. Hosting, communications, and visualizer processing providers also handle information needed to operate those features. We may disclose information as needed to comply with law, respond to lawful requests, or protect people and our services. The mobile-information restrictions above continue to apply.

Cookies, local storage, and advertising

Our website uses Google Tag Manager and Google Ads tags to measure advertising results and support advertising features. These services may use cookies or similar technology. We also use browser storage to remember an advertising click identifier and whether a consultation form was submitted, including to enable website features.

You can manage cookies and site storage through your browser settings and advertising preferences through Google My Ad Center. Blocking storage may affect some features. Read how Google uses information from partner sites for more detail.

Retention, security, and your choices

We retain information as needed for the purposes described here, project and business records, consent preferences, and applicable legal obligations. No online system can guarantee absolute security. Please do not include payment information, identification documents, or sensitive personal details in a consultation form.

Call us to request access to, correction of, or deletion of information you provided, or to ask about our use of your information. Some records may need to be retained for legal obligations or to honor an unsubscribe request. Any applicable privacy rights remain available to you.

Contact and policy updates

For privacy questions, contact Premium Remodel at (919) 454-4012. We serve Wake County and nearby North Carolina communities. We may update this policy to reflect changes to our services or practices; the date at the top identifies the latest version. A policy update does not itself create or expand your SMS consent.